Roberto Garofoli, President of Section of the Council of State; Ernesto Maria Ruffini, Director of the Revenue Agency; Giuseppe Tripoli, Secretary General of Unioncamere. Moderation by Emmanuele Forlani, Director of the Meeting Foundation for Friendship among Peoples ETS

Most of the time, in both public and private dialogues, the term public administration assumes a negative connotation. Nouns like bureaucracy, control, inspection, authorization, permit, concession (etc.) do not arouse great sympathy among citizens and businesses. The state’s administration, however, has the task of translating political decisions into operational ones; it is moreover constituted by different dimensions, from the central to the peripheral level, closer to the citizen. The capacity of PA managers thus also depends on the most constructive aspects of social and economic life in a territory. The attractiveness of a territory, the reliability of a central or peripheral structure, attention to the person, and growth are central elements for good administration. We will ask our interlocutors to testify how the “good face of PA” can emerge.